Introduction

Priv8Car ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

• Booking Information: Name, phone number, email address, pickup/dropoff locations, travel dates and times
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Contact Information: When you contact us via phone, email, or contact form
• Background Check Information: For corporate clients, we may collect additional verification details as required
• Accessibility Information: Special requests or accessibility needs to ensure proper service

Information Collected Automatically

• Device Information: Device type, browser type, IP address
• Usage Data: Pages visited, time spent, links clicked, search queries
• Location Data: General location information (not precise GPS tracking without consent)
• Cookies & Similar Technologies: We use cookies to enhance your browsing experience

How We Use Your Information

• Service Delivery: Processing bookings, confirming reservations, coordinating pickups
• Communication: Sending booking confirmations, reminders, and service updates
• Payment Processing: Charging for services and managing refunds
• Customer Support: Responding to inquiries and resolving issues
• Improvement: Analyzing usage patterns to improve our services and website
• Marketing: Sending promotional content (only with your consent)
• Legal Compliance: Fulfilling legal obligations and responding to lawful requests
• Safety & Security: Preventing fraud and protecting against unauthorized access

How We Share Your Information

We do not sell your personal information. However, we may share information with:

• Service Providers: Payment processors, booking platforms, communication services
• Drivers: Essential information needed to complete your transportation
• Corporate Clients: For corporate bookings, account holders may access booking details
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: If Priv8Car is involved in merger, acquisition, or bankruptcy

Data Security

We implement comprehensive security measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure password protection for accounts
• Limited employee access to personal information
• Regular security audits and updates
• PCI DSS compliance for payment processing

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security.

Your Rights & Choices

• Access: Request a copy of personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Cookie Control: Disable cookies through your browser settings

Third-Party Links & Services

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: