Our Commitment to Accessibility

Priv8Car is committed to ensuring that all individuals, regardless of ability, can access and use our services with dignity, independence, and respect. We believe that premium transportation should be available to everyone in our community.

We comply with the Americans with Disabilities Act (ADA) and all applicable federal and state accessibility laws. This accessibility statement outlines our commitment and the accommodations we provide.

♿ Wheelchair & Mobility Accessibility

ADA-Compliant Vehicles

• Wheelchair accessible vehicles available upon request
• Vehicles equipped with hydraulic lifts or ramps
• Ample interior space for wheelchair maneuvering
• Secure wheelchair tie-down systems meeting ADA specifications
• Accessible door openings and entry points

Mobility Assistance Services

• Professional drivers trained in ADA compliance and mobility assistance
• Drivers available to assist passengers with mobility devices
• Time allocated for boarding/exiting without rushing
• Assistance with securing mobility aids during transport
• Service animals welcome on all vehicles

👁️ Sensory Accessibility

For Passengers Who Are Blind or Low Vision

• Guide dog and service animal accommodations on all vehicles
• Driver assistance with navigation and boarding
• Clear verbal communication of pickup/dropoff locations
• Detailed route information provided during trips
• Large print and braille informational materials available upon request

For Passengers Who Are Deaf or Hard of Hearing

• Video relay services available through booking process
• TTY/TDD phone line: Contact us for number
• Email booking and communication options available
• Written confirmations of all bookings and trip details
• Text-to-speech capabilities on our website

🧠 Cognitive & Developmental Accessibility

• Patient, professional communication from all staff and drivers
• Simple, clear language in all written communications
• Extra time provided for booking and payment processing
• Caregiver or companion accommodation without additional fees
• Flexibility in scheduling to accommodate special needs
• Familiar driver assignment available for regular passengers

💻 Website Accessibility

Priv8Car's website is designed to be accessible to all users, including those using assistive technologies:

• Screen Reader Compatible: Website optimized for screen readers and text-to-speech software
• Keyboard Navigation: Full functionality available via keyboard controls
• Color Contrast: High contrast text meeting WCAG AA standards
• Responsive Design: Website accessible on all device sizes
• Clear Structure: Logical heading hierarchy and content organization
• Form Accessibility: All forms include clear labels and error messages
• Alternative Text: Images include descriptive alt text
• Video Captions: All videos include captions and transcripts

📱 Accessible Booking Options

• Online Booking: Fully accessible web-based booking form
• Phone Booking: Professional team available to assist with verbal bookings
• Email Booking: Send booking requests via email for personalized assistance
• Accessible Forms: Simplified booking form option available
• Extra Support: Extended booking time and operator assistance without judgment

🐕 Service Animals & Companions

• Service animals welcome on all vehicles at no additional cost
• Emotional support animals accommodated with advance notice
• Caregiver or personal care attendant accommodation
• Companions may accompany passengers free of charge
• Special provisions for medical alert dogs and mobility assistance animals

Special Requests & Accommodations

We make every effort to accommodate special requests and accessibility needs. When booking, please let us know about:

• Mobility device requirements (wheelchairs, walkers, canes, etc.)
• Medical equipment that needs transportation
• Oxygen tanks or other oxygen delivery systems
• Dialysis or other medical equipment
• Dietary or allergy-related requirements
• Behavioral or anxiety-related needs
• Communication preferences or special needs
• Any other accessibility accommodation required

👥 Staff Training & Support

All Priv8Car staff and drivers receive comprehensive training on:

• ADA compliance and accessibility requirements
• Respectful communication with individuals with disabilities
• Proper use of wheelchair lifts, ramps, and accessibility equipment
• Emergency procedures for passengers with various disabilities
• Cultural competency and unconscious bias training
• Patient, respectful service delivery

📞 Feedback & Accessibility Complaints

We welcome feedback about our accessibility efforts. If you encounter any barriers or have suggestions for improvement, please contact us:

🔄 Continuous Improvement

Priv8Car is committed to continuous improvement of our accessibility offerings. We regularly:

• Review and update our accessibility policies and practices
• Maintain our vehicles and equipment to ADA standards
• Train and educate our staff on best practices
• Seek feedback from passengers with disabilities
• Stay current with accessibility laws and technologies
• Invest in new accessibility features and equipment

📚 Additional Resources

• U.S. Department of Justice - ADA Homepage
• EEOC - Disability Discrimination Resources
• Priv8Car FAQ - Accessibility Questions